Insured FREE Shipping Globally - on orders above $50
Insured FREE Shipping Globally - on orders above $50

F.A.Q

 

Here are a few of the Frequently Asked Questions.

 

To provide you with the best customer experience,

your feedback is greatly encouraged.

If you have any questions please send us an email at support@urbandoks.com

 

Q1. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

 

Q2. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

 

Q3. How do I make the Payment?

A.  We accept all major debit/credit cards and PayPal. Currently all payments will process through PayPal Interface. Soon we'll be adding an alternative Payment Gateway as well, until then please process debit/credit cards through PayPal.

( Note :- We charge our customers in USD only. To avoid transaction failures, please make sure your debit/credit card is activated by your bank for USD transactions. )

 

Q4. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

 

Q5. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

 

Q6. IS SHIPPING FREE?


A. Shipping is free WORLDWIDE** on most items. On some items, we have Free Shipping for orders over $50

 

**Shipping Charges - USD$5.50 Shipping for cart value less than $50, 
                                   Free Shipping on orders above $50.

(Shipping Charges are subject to change as per holiday season, government norms, sale offers, etc. Shipping charges applied during checkout are current and final)

  

Q7. Where is your company located? Are you a registered Company?

A. Our Company Head-Office is located in: India; Supply warehouses in: USA & China; High-Quality vendor contacts in: China.

 We are a registered company in India,
URBANDOKS  is a brand owned by the company -  NDSB GLOBAL COMMERCE PRIVATE LIMITED.

 

Q8. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

Q9. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

 

Please contact us if you don't receive one within 24 hours. 

 

Q10. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@urbandoks.com 

 

Q11. How will I receive Promocodes & Discount Codes ?

A. All Promocodes & Discount codes will be sent to your registered e-mail address added through our Opt-In forms on site. Sometimes e-mails get lost in promotional folders or other media folders in your Inbox, be sure to check there as well. If you still do not receive the promised offers, feel free to drop an e-mail at support@urbandoks.com.  

 

 

Q12. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure as our site is has an SSL Certification.

You can check that through the Green PadLock Icon
and a https extension on our Website. 

 

 

Q13. If I enter my email address will you sell my information?

A. We do not sell our customer's information.
Emails are strictly for follow-up and to send
newsletters of our promotions and coupons for discounts. 

 

  

Q14. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs,
but it depends where you are located and if you order more than 1 piece.