Insured FREE Shipping Globally - on orders above $30
Insured FREE Shipping Globally - on orders above $30

Help Center

Frequently Asked Questions

Shipping Info

Is shipping free?

How long will it take to recieve my order?

How can I change my shipping address?

Will I (the customer) have to pay customs?

What happens if my order gets stuck or lost in the mail?

Why is my order being shipped in different packages?

Payment Info

How can I pay for my orders?

Which currency will I be charged in?

Is Checkout on URBANDOKS safe and secure?

If I enter my email address will you sell my information?

Order Info

How do I check the status of my order?

How will I know if order is placed successfully?

How can I cancel my order?

How can I modify my order?

How are orders placed on URBANDOKS delivered to me?

I should have received my order by now but I haven't. What do I do?

Returns or Replacements

What if I receive a broken or damaged product?

How long would it take to ship a replacement package?

What is my refund status?

Where is my replacement order info?

How to track my replacement order?


How will I receive Promocodes & Discount Codes ?

How do I apply Promo/Discount codes?

Can I apply the Promo/Discount code after my order has been placed?


I am a social media Influencer / model / Photographer, How can I collaborate with URBANDOKS?



Is it safe & secure?

Can customer select the down-payment % they want to pay?

Can customer select how many months they need to pay-off the balance?

Are there any ongoing costs?

Are there any interest charges?

Are there any late fees?

Post Order

When do I receive the goods?

How are Lay-Buy instalment payments paid?

How do I ensure all Lay-Buy instalment payments are paid?

Can a customer manually make payments towards their Lay-Buy order?

Can a customer settle a LAY-BUY earlier?

Can a customer change the amount of months on their LAY-BUY payment plan?

What happens if a payment is missed?

Can a customer see their payment plan?

Is the customer and merchant told about a missed Payment?

How does a customer catch up a missed payment?